About Your Order

Opening an Account

New Customers: Registering for an account is quick and easy—it only takes a few minutes.

Existing Customers: If your establishment already has an online account with us, you will get the option to request access to your account, via the administrator/account holder. If this is the first time using the account online, our customer service team will verify your details and activate it for online access.

Creating an account gives you full access to our My Account features. However, if you prefer, you can also choose to check out as a guest.

Finding the Products You Want

Whether you're browsing or know exactly what you need, we make it easy to find your items:

• Browse by Category: Use the menu at the top of any page to explore our full range of great-value educational products.

• Use the Search bar: Enter keywords or product codes into the search bar—our predictive search will help you find what you’re looking for quickly.

• Quick Order Form: If you already know your product codes, save time by using our Quick Order Form to build your order and add items to your basket in one go. You can place your bulk orders quickly by adding items to your basket faster and easier than ever. Simply input your product code and quantities or upload a list using our Excel template, and in no time, your basket is ready. It’s a hassle-free way to get the products you need with minimal effort.

• Reordering is easy with the My Account section. Whether it’s something you buy often, a product you’ve marked as a favourite, or an item saved to a list, you’ll find it all in one place:

  • Past Purchases

  • Frequently Bought Items

  • Products You Love

  • Saved Lists

From any of these sections, you can add items to your basket with just one click—saving you time and effort.

Placing Orders Online

Once you have added everything you need to your basket, you can review the contents, enter a promotion code if you have one, and apply any purchase order references you may require. Then, simply choose your delivery option and check out securely.

We accept payments from VISA, VISA Debit, MasterCard and AMEX. You can also checkout using your PayPal account if you have one.

If you put items in your basket when you are signed in but choose to complete the order at a later time, they will remain in your basket for around 60 days, however we cannot guarantee that these items will still be in stock when you return, but will confirm this before you choose checkout.

Applying a Promotion Code

If you have a valid promotional code, simply enter it in the box provided in your basket and click ‘Apply’ to confirm.

If the code is accepted but you don’t see the discount reflected in your order total, please review the promotion details—some offers may require a minimum spend or meet specific conditions to be eligible.

Please note that Findel Education reserves the right to withdraw promotional offers at any time without notice.

Choosing Your Preferred Delivery Service

We aim to offer flexible delivery options to suit your needs. Delivery is free on all orders over £40 (excluding VAT). For orders under £40, a small handling charge of £3.95+vat will be applied.

At checkout, you can choose from the following delivery options:

• Standard Delivery (within 2–3 working days)

• Next Day Delivery – Order stocked items by 2pm on any weekday for next working day delivery. Free Next Day Delivery is available on stocked items on orders over £40 (excluding VAT).

• Delayed Delivery – Schedule your delivery for a future date. Ideal if need to plan around school holidays—just let us know your preferred date.

Please note that some products are delivered directly from the manufacturer and may take longer to arrive. Estimated delivery times are displayed alongside each ‘direct delivery’ product.

What Happens Next?

Once you’ve placed your order, you’ll receive an email confirmation. From that point on, we’ll keep you updated at each stage of the process—from dispatch through to delivery.

You can also stay in control of your order anytime by logging into your My Account area. There, you can monitor the progress of your order and track your delivery status.

Your online account also allows you to:

• Access delivery notes

• View and download copy invoices

• Pay invoices securely

• Access your order history, view past purchases, quickly reorder items or book a return.

With regular updates and easy access, shopping with us is simple, transparent, and hassle-free!

How to Contact Us

If for any reason you need to get in touch with our team, you can contact us by phone, email and post. Simply take a look at our contact details for more information, our award-winning team is available Monday-Friday, 8am-5pm.